Help Centre

Find answers to common questions about using Vaaro. Can't find what you need? Contact support.

Getting started

How do I create a Vaaro account?

Download Vaaro from Google Play and sign in with your Google account. You'll then set up a profile as a worker, a provider, or both.

Is Vaaro free to use?

Creating an account and browsing jobs or workers is free. Some job payments may involve wallet or escrow transactions inside the app.

Finding work

How do I find jobs near me?

Open the Jobs tab to see listings near your location. You can filter by job type and apply directly from the listing.

What happens after a provider accepts my application?

You'll be asked to confirm the job in the app before it's finalized. Confirming locks the job in; declining returns it to the provider.

Hiring workers

How do I post a job?

Open the Post Job screen, describe the work, location, and pay, then publish it so nearby workers can apply.

How do I choose a worker?

Review applicants' profiles and ratings, then accept the one you'd like to hire. They'll need to confirm before the job is locked in.

Worker confirmation after provider accept

Why do I need to confirm after being accepted?

Once a provider accepts your application, Vaaro asks you to confirm you're still available and agree to the job details before it's finalized. This protects both sides from no-shows.

What if I decline after being accepted?

If you decline, the job returns to the provider, who can then accept a different applicant.

Wallet & referrals

What is the Vaaro wallet?

The wallet tracks job-related payments and any escrow held against confirmed jobs, all from within the app.

What is the joining bonus?

New users receive a ₹25 joining bonus credit in their wallet when they create an account.

Is there a fee to apply for jobs?

Yes. ₹5 is deducted from your wallet for every job you apply to.

How do referrals work?

Share your invite code with friends. When they sign in and enter it on their profile, they receive a ₹25 referral bonus credit in their wallet (on top of their ₹25 joining bonus). Each user can refer up to 3 new users.

Safety & contact unlock

When are phone numbers shown to the other person?

Direct contact details unlock once a job is confirmed by both sides, to help keep early conversations safe and within the app.

How do I report a problem?

Use the report option on a user's profile or job, or contact support directly with details of the issue. For theft, assault, harassment, or other serious incidents, contact local police first — Vaaro support is not an emergency service.

What happens if a worker misuses a provider's premises, or a provider mistreats a worker?

Vaaro has zero tolerance for theft, property damage, assault, harassment, or other serious misconduct by either side. We may immediately suspend or permanently ban the account and cooperate with police or the courts. The person affected can, and in serious cases should, file a police complaint. Using Vaaro does not protect anyone from legal action under Indian law.

Are adult or abusive chats allowed?

No. In-app chat is only for coordinating confirmed jobs. Adult or 18+ content, sexual messages, and abusive, vulgar, or threatening chats are strictly prohibited. Misuse can lead to an immediate permanent ban, and the person responsible may also face action under Indian law, including proceedings before a court.

Support

Still stuck? Reach the Vaaro support team on the Contact page.